If approved, you’ll be given the option of having the refund as store credit (in the form of loyalty points), or on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Tickets will not be refunded or exchanged if cancelled within 7 days of the event start date. Unfortunately, we cannot accept returns on gift cards, and cannot refund vouchers used for discounts on purchases. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases (such as aerosols). Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like custom products (such as special orders or personalised items). You can always contact us for any return question at and issues To start a return, you can contact us at Items sent back to us without first requesting a return will not be accepted. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, still sealed in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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